Refund Policy
Last updated: January 1, 2023
Overview
Thank you for shopping at CitrusGrove. We appreciate your patronage and we're committed to delivering delicious pizzas to your doorstep. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy explains the terms under which CitrusGrove will accept returns and provide refunds.
Right to Cancel
You have the right to cancel an order within a reasonable time frame and before the order has been dispatched. If you have already been billed, CitrusGrove will issue a refund to your original method of payment in the amount of the purchase.
Returns
You can request a return within 30 minutes of delivery if you receive the wrong item or if the item is defective or damaged. To be eligible for a return, your item must be uneaten and in the same condition that you received it.
Refunds
Once we receive your return request, we will inspect the situation and notify you that we have received your request. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Errors and Inaccuracies
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability of our products and services. If an error in pricing is found, we will correct it, and if we mistakenly accept an incorrect purchase price, we will cancel the purchase and refund you the amount of the incorrect price.
Contact Us
If you have any questions about our Refund Policy, please contact us by visiting citrusgrove.rest or call us at +44 20 7946 0958.
Changes to Our Refund Policy
CitrusGrove reserves the right to modify or update this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make significant changes to this policy, we will notify you here that it has been updated.
How to Request a Refund or Return
To request a refund or return, please follow these steps:
- Contact us within 30 minutes of product delivery by visiting citrusgrove.rest or calling us at +44 20 7946 0958.
- Provide your order number and the reason for the return.
- Wait for our team to contact you regarding the next steps.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
You will be responsible for paying for your own shipping costs for returning the item, if applicable. Shipping costs are non-refundable.
Contact Information:
CitrusGrove43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom